Automotive Service Advisor - Laura Buick-GMC
About The Position
Automotive Service Advisors are responsible for greeting customers, listening to their vehicle concerns, determining appropriate service needs, and preparing accurate repair orders. This role also involves communicating repair updates, estimating additional costs when necessary, and obtaining customer authorization for any additional work. The company, Laura Automotive Group, is the largest volume Buick and GMC dealer in the United States with 40 years of experience and successful dealerships in Illinois and Missouri. They are driven by a passion for delivering exceptional sales and service experiences and are looking for talented, motivated individuals to join their dynamic and growing team.
Requirements
- High School diploma or GED required
- General Service Technical knowledge
- Prior Service Advising experience required
- Ability to work in fast paced environment
- Superior verbal, written, and organizational skills
- Competent in Word, Excel, and CRM Databases
Nice To Haves
- Prior Sales experience preferred
Responsibilities
- Greet customers in a timely, friendly, and professional manner and obtain vehicle information.
- Perform vehicle walk-arounds with customers to document concerns and condition.
- Identify mechanical issues through customer communication, visual inspection, and/or road tests.
- Consult with customers regarding inspection results and recommend appropriate repair procedures.
- Prepare accurate repair orders including labor, time, and cost estimates for service work.
- Clearly explain repair findings, completed work, and charges to customers.
- Handle and resolve customer complaints professionally and promptly.
- Monitor repair progress throughout the day and provide updates to customers as needed.
- Contact customers regarding changes in estimates, completion times, or additional required repairs and obtain proper authorization before proceeding.
- Review repair orders to ensure all work is completed and properly documented, then close repair orders appropriately.
- Maintain high standards of customer satisfaction and service experience.
- Remains fully compliant with Company HR trainings.
- Maintains a professional appearance.
- Other tasks as assigned.
Benefits
- NO WEEKENDS!!
- Union Benefits!
- Air Conditioned Shops!
- Continuous Training
- Paid Time-Off
- Paid Holidays
- Family-owned Business
- Hires from within
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
