Automotive Service Advisor--Mercedes-Benz

Jackie Cooper Imports•Tulsa, OK

3d•Onsite

About The Position

Our Service Advisors are the center of communication for Mercedes-Benz service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

Requirements

High school diploma or GED required
At least one year of dealer-level or large facility experience
An unrestricted driver's license and a clean driving record
A strong technical and customer service performance record
Ability to work productively in a fast-paced team environment
Positive attitude
Professional appearance
Great communication skills
Ability to deliver world-class customer service
Basic computer and internet skills

Nice To Haves

Some post-secondary automotive training or experience
Post-secondary automotive training or equivalent work experience preferred
One year of dealer-level or large facility experience preferred
Broad scope of automotive mechanical/electrical knowledge
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Experience with CDK preferred

Responsibilities

Serve as the center of communication for service/repair activities.
Act as a liaison between customers, managers, and technicians.
Be the primary point-of-contact for all automotive service and repair matters.
Listen and thoroughly understand customer problems.
Arrange for appropriate service/repairs.
Set and manage expectations for customers and technicians regarding service delivery.
Inform customers about needed repairs and recommended maintenance.
Ensure customer satisfaction with repairs being done right the first time and in the shortest time possible.