Experienced Automotive Service Advisor
About The Position
Hendrick Automotive Group is seeking an Experienced Service Advisor at our award-winning Darrell Waltrip Honda dealership in Franklin, Tennessee! Darrell Waltrip Honda sets itself apart with a slew of accolades, to include: #1 Honda Dealership in Tennessee, five years running! #1 Service Department in all of Hendrick Automotive Group (out of 100+ dealerships nationwide)! Service Department earned the Honda CSI Award and "Fixed Right the First Time" recognition for the last six consecutive years! The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers. This role is also responsible for scheduling service to be performed.
Requirements
- High School Diploma
- Automotive field of study/work experience
- 3+ years of desired work experience
- Previous experience in automotive or customer service industries.
- Working knowledge of the mechanical operations of vehicles.
- Excellent interpersonal, customer service, and organizational skills.
- Valid Driver’s License
- Intermediate skills in Microsoft Office products.
- Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
- Regular and predictable attendance.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with standardized situations.
Nice To Haves
- Servant Leadership
- Teamwork through Trust & Respect
- Integrity
- Commitment to Customer Enthusiasm
- Passion for Winning
- Accountability at All Levels
- Commitment to Continuous Improvement
Responsibilities
- Meets dealership sales goals.
- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership’s standards for repair and order production.
- Maintains CSI at or above Company standards.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned.
Benefits
- NO COST Medical and Prescription Plan Coverage with Employer-Paid Premium
- Competitive Performance-Based Pay Structure
- 401(k) Retirement Plan with Company Match
- Paid Time-Off - Vacation and Sick Time
- Basic Life Insurance with Supplemental Life Options
- Dental and Vision Insurance Options
- Employee Discounts on Vehicles and Service
- College Scholarship Program
- Clean state-of-the-art facilities
- Opportunity for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
