Automotive Service Advisor/ Writer
McGrath Family of Dealerships•Iowa City, IA
•Onsite
About The Position
McGrath Toyota of Iowa City is seeking a customer-focused and detail-oriented Automotive Service Advisor / Writer to join our fast-paced service department. As part of the McGrath Family of Dealerships, we’ve built our reputation on trust, professionalism, and delivering exceptional customer experiences. This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.
Requirements
- Previous Service Advisor, Service Writer, or customer-facing experience preferred
- Strong communication and time management skills
- Friendly, organized, and professional demeanor
- Ability to multitask and manage multiple customers and repair orders
- Customer-first mindset with strong problem-solving abilities
- Professional appearance and positive attitude
- Valid driver’s license with a clean driving record
- Willingness to complete a pre-employment background check
Responsibilities
- Greet and assist customers in the service lane with professionalism and care
- Guide customers through the service process with clear communication and support
- Write and manage repair orders while coordinating workflow with technicians
- Present and sell recommended services and maintenance options
- Maintain consistent communication with customers throughout their visit
- Help ensure a smooth, organized, and productive service department
Benefits
- PTO starting Day 1
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Career growth — 97% of promotions come from within
- Supportive, collaborative, and team-oriented culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
