Automotive Service Advisor – Off-Road & Performance

Elite Worldwide•Grand Junction, CO

5d•Onsite

About The Position

This role combines automotive service writing with aftermarket sales and upgrade consulting for off-road and performance vehicles. Barney Brothers Off Road and Repair is a growing off-road and automotive repair shop in Grand Junction, Colorado. We take pride in providing high-quality service while maintaining a professional, team-oriented atmosphere. We are looking for someone who enjoys the automotive industry, values customer relationships, and thrives in a fast-paced environment.

Requirements

Previous experience as a Service Advisor, Service Writer, or in automotive customer service preferred
Knowledge of automotive systems, repair processes, and aftermarket/off-road products
Experience quoting parts, accessories, or vehicle upgrades is a plus
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Experience with estimating and shop management software is a plus
Jeep, truck, or off-road knowledge is highly preferred

Responsibilities

Greet customers and accurately identify vehicle concerns and service needs
Create repair orders and provide clear repair recommendations
Prepare estimates for repairs, maintenance services, and aftermarket upgrades
Quote aftermarket, off-road, suspension, wheel/tire, armor, and performance parts
Communicate with technicians regarding diagnostics, timelines, and repair status
Keep customers updated throughout the repair process
Recommend additional maintenance, repairs, and upgrades when appropriate
Schedule appointments and help manage daily workflow
Maintain a high level of customer satisfaction and professionalism
Assist with invoicing and vehicle delivery