Service Advisor/ Build Specialist - Off Road Place

Toyota Of Irving•Irving, TX

10d•Onsite

About The Position

Off-Road Place is looking to hire an exceptionally skilled Build Specialist/Service Advisor who is passionate about the Off-Road/Overland sector. The individual will come with a growth mindset and parts catalog knowledge to recommend after-market parts and accessories to various Toyota/Lexus vehicles for clients. This individual will be responsible for providing prompt estimates to customers, assisting in managing shop schedules, while adhering to our detail-oriented culture.

Requirements

Minimum 2 years previous experience as a Service Advisor, Build Specialist or dedicated Off-Road Advisor
Knowledge of product offerings for varied makes and models (primarily Toyota/Lexus 4x4 vehicles)
Strong customer service background
Thorough time management skills

Nice To Haves

Has either built their own rig or assisted in building rigs
Able to work autonomously with little to no input
Primarily Toyota and Lexus vehicle knowledge (4Runner, Tundra, Tacoma, Sequoia, FJC, Land Cruiser (80/100/200 series))

Responsibilities

Providing estimates/quotes to clients promptly
Daily check internal customer support platforms to respond to customer inquiries and questions
Be available to answer phone calls, text, and emails through your phone using a 3rd party app
Maintaining a working knowledge of build specs for current generation vehicles and two generations prior
Assisting in curating the product catalog for the off-road shop
Provide exceptional customer service
Maintain and exude brand image and culture at all times
Manage shop calendar to assist timely workflow of our technicians
Assist in maintaining Brand/Vendor Relations