Service Advisor/ Build Specialist - Off Road Place

Toyota Of IrvingIrving, TX
Onsite

About The Position

Off-Road Place is looking to hire an exceptionally skilled Build Specialist/Service Advisor who is passionate about the Off-Road/Overland sector. The individual will come with a growth mindset and parts catalog knowledge to recommend after-market parts and accessories to various Toyota/Lexus vehicles for clients. This individual will be responsible for providing prompt estimates to customers, assisting in managing shop schedules, while adhering to our detail-oriented culture.

Requirements

  • Minimum 2 years previous experience as a Service Advisor, Build Specialist or dedicated Off-Road Advisor
  • Knowledge of product offerings for varied makes and models (primarily Toyota/Lexus 4x4 vehicles)
  • Strong customer service background
  • Thorough time management skills

Nice To Haves

  • Has either built their own rig or assisted in building rigs
  • Able to work autonomously with little to no input
  • Primarily Toyota and Lexus vehicle knowledge (4Runner, Tundra, Tacoma, Sequoia, FJC, Land Cruiser (80/100/200 series))

Responsibilities

  • Providing estimates/quotes to clients promptly
  • Daily check internal customer support platforms to respond to customer inquiries and questions
  • Be available to answer phone calls, text, and emails through your phone using a 3rd party app
  • Maintaining a working knowledge of build specs for current generation vehicles and two generations prior
  • Assisting in curating the product catalog for the off-road shop
  • Provide exceptional customer service
  • Maintain and exude brand image and culture at all times
  • Manage shop calendar to assist timely workflow of our technicians
  • Assist in maintaining Brand/Vendor Relations

Benefits

  • Medical
  • Vision
  • Dental
  • 401K
  • PTO
  • Paid holidays
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