Experienced Automotive Service Advisor / Assistant Service Manager - New Castle Hyundai
About The Position
The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career. This is an opportunity for individuals who thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group. The company highlights its long history as a family-owned business, its extensive network of dealerships and collision centers, industry leadership, community involvement, and an entrepreneurial culture focused on performance and excellence, with clear pathways for career advancement.
Requirements
- 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
- Proven customer service and sales/up-selling skills
- Strong communication, organization, and follow-through
- Comfortable with computers and dealership service systems
- High School Diploma or GED required
- Valid driver's license with a clean or near-clean driving record
- Flexible availability, including evenings and Saturdays
Responsibilities
- Deliver a professional, high-quality service experience from check-in to completion
- Greet service customers and manage inbound service calls
- Schedule appointments and communicate service timelines
- Present repair and maintenance estimates clearly and confidently
- Coordinate repair orders with Technicians and monitor workflow
- Recommend additional services when appropriate
- Support daily service operations and administrative processes (training provided to prepare you for Service Management)
- Help maintain parts inventory and enforce service policies
- Perform additional responsibilities as needed
Benefits
- Competitive salary with performance opportunity
- Medical, Dental, Vision & Life Insurance
- Short- and Long-Term Disability coverage
- Paid vacation, holidays, and personal/sick days
- 401(k) with employer match
- Employee vehicle purchase discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
