Automotive Service Administrative Assistant
About The Position
Ensure that customers receive prompt, courteous, and effective service. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring. Review service advisor schedules to ensure appointments are set correctly using X-Time. Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less. Represent the dealership with pride and enthusiasm. Prepare documents for scanning.
Requirements
- Day/evening and Saturday flexibility required
- Intermediate internet and computer skills needed
- Knowledge of administrative and clerical procedures
- Knowledge of customer service principles and practices
- Keyboard skills and proficiency in Word and Excel
Nice To Haves
- Automotive Dealership experience is preferred
Responsibilities
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring
- Review service advisor schedules to ensure appointments are set correctly using X-Time
- Monitor incoming emails to set service appointments or forward to the designated advisor
- Prepare documents for scanning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
