Automotive Senior Technician

AutoNation • Wesley Chapel, NC

1d

About The Position

The Senior Technician performs vehicle repair and maintenance in accordance with dealer and factory standards. The role builds customer loyalty by developing trust and ensuring confidence in AutoNation as a caregiver for vehicle safety and reliability. The technician works with Parts Department and Service Advisors to coordinate production and customer communication, diagnoses malfunctions, completes authorized repairs, conducts multi-point inspections, and documents work on repair orders. The position also involves maintaining an inventory of standard technician tools, keeping current with factory technical bulletins, and participating in factory-sponsored training as appropriate.

Performance is measured by achieving targeted production and Customer Satisfaction Index results. AutoNation offers factory training, OEM certification support, and opportunities to advance into technical, service, sales, management, regional, and executive roles.

Requirements

• High school diploma or equivalent.
• 2+ years of experience as an automotive technician.
• Automotive technical training, varying based on store needs.
• Valid in-state driver's license and an acceptable, safe driving record that is maintained.
• Attention to detail.
• Organization and follow-up skills.
• Passion for cars and customer service.

Responsibilities

• Perform vehicle repair and maintenance work outlined on repair orders efficiently and accurately, in accordance with dealership and factory standards.
• Communicate regularly with the Parts Department and Service Advisors to manage production and customer communication.
• Diagnose the cause of vehicle malfunctions and perform repairs when authorized by the customer.
• Conduct multi-point inspections and make recommendations to ensure customer vehicle safety and reliability.
• Document work performed on each vehicle on the repair order.
• Maintain an inventory of normal technician tools not inventoried by the Service department as special tools.
• Keep abreast of factory technical bulletins and participate in factory-sponsored training as appropriate.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive pay and compensation.
• 401(k) matching.
• Paid training and OEM certification support.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED