Automotive Sales Receptionist

ZT Auto•Alvin, TX

1d•Onsite

About The Position

We are looking for a friendly, professional, and organized Automotive Receptionist to join our team. The ideal candidate will be the first point of contact for customers and will play a key role in creating a positive first impression of our dealership/service center. As an Automotive Receptionist, you will be responsible for handling customer inquiries, managing appointments, and providing excellent customer service while supporting our administrative and operational team.

Requirements

Previous experience in a receptionist or customer service role is preferred.
Strong communication and interpersonal skills with a focus on customer satisfaction.
Professional appearance and demeanor.
Ability to multitask and manage a busy environment.
Proficiency in Microsoft Office Suite or similar software.
Basic knowledge of automotive services and products is a plus but not required.
Ability to handle customer inquiries and issues in a calm and efficient manner.
High school diploma or equivalent; some college education is a plus.
Valid driver’s license.

Nice To Haves

Basic knowledge of automotive services and products is a plus but not required.
Some college education is a plus.

Responsibilities

Greet customers warmly and professionally as they arrive at the dealership or service center.
Answer phone calls and respond to customer inquiries in a courteous and efficient manner.
Schedule appointments for vehicle service and sales inquiries, coordinating with the service and sales teams.
Assist customers with basic information about vehicle services, sales processes, and available promotions.
Maintain an organized reception area, ensuring it is clean, welcoming, and stocked with necessary materials.
Handle customer check-ins and check-outs for vehicle services, including processing payments and providing receipts.
Direct customers to appropriate departments or personnel when needed.
Assist with administrative tasks, such as data entry, filing, and managing office supplies.
Ensure all customer concerns are addressed promptly or escalated to the relevant department.
Manage the flow of visitors and deliveries to ensure smooth daily operations.
Assist with basic clerical tasks, including handling mail, faxes, and emails.