Automotive Sales Manager

CarShop US-Penske Automotive Group•West Vincent Township, PA

3d•$80,000 - $105,000•Onsite

About The Position

CarShop is seeking an Automotive Sales Manager to help lead their Sales Team while fostering a culture built on integrity, teamwork, and exceptional customer service. In this role, you will partner with the General Sales Manager to coach and develop Sales Consultants, drive performance, and create an outstanding customer experience. CarShop is committed to delivering an exceptional customer experience, which starts with its people. As part of Penske Automotive Group, a Fortune 500 company, they offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting their commitment to creating an exceptional employee experience.

Requirements

Previous automotive retail management experience required
Proven experience leading, coaching, and developing successful sales teams
Strong leadership, communication, and interpersonal skills
Customer-focused with a servant leadership mindset
Strong organizational, planning, and problem-solving abilities
Ability to make thoughtful, timely decisions in a fast-paced environment
Demonstrated integrity, professionalism, and accountability
Ability to motivate, influence, and develop others
Positive attitude with a commitment to continuous improvement
Valid driver's license with a satisfactory driving record
Ability to pass pre-employment screening, including background and drug testing
High school diploma or equivalent
Two-three years' sales experience or equivalent combination of education and experience
Valid state driver's license
State salesperson license may also be required

Nice To Haves

Finance knowledge, including reading credit bureaus, submitting finance applications, and completing delivery paperwork, is a plus
B.A. or Associate's Degree
Two-three years sales experience within auto industry
State Salespersons License may be required

Responsibilities

Assist the General Sales Manager with the daily leadership of the Sales Department
Coach, mentor, and develop Sales Consultants to maximize performance and customer satisfaction
Monitor daily sales activities and provide hands-on support throughout the sales process
Ensure prompt follow-up on customer inquiries before and after the sale
Maintain an active presence on the sales floor, ensuring every customer receives outstanding service
Achieve Customer Satisfaction Index (CSI) and sales performance goals
Implement and improve sales processes, policies, and best practices
Assist the Finance Department by performing Finance Manager responsibilities when needed
Resolve customer concerns while maintaining CarShop's customer-first philosophy
Establish performance goals and development plans for team members
Conduct weekly sales meetings to recognize achievements, share best practices, and encourage continuous improvement
Support the General Sales Manager and assume leadership responsibilities when needed