Automotive Sales Consultant
About The Position
Napleton Automotive Group is a family-owned dealer group with stores across Chicagoland and Wisconsin. Napleton Downtown Chicago is located on Motor Row on South Michigan Avenue and represents five brands: Chevrolet, Buick, GMC, Hyundai, and Genesis. This diverse market offers a high volume of potential customers. As a Sales Consultant, you will guide customers through the entire vehicle purchasing process, from initial contact to vehicle delivery. No prior automotive sales experience is required; the company emphasizes trust, follow-up, and a strong work ethic. The multi-brand environment provides extensive product knowledge opportunities and diverse customer needs to address.
Requirements
- Strong communication skills and a genuine willingness to talk to strangers.
- Self-motivation.
- Reliability and a professional appearance.
- Basic computer and smartphone proficiency.
- Valid driver's license with an acceptable driving record.
- Availability to work a retail schedule including Saturdays.
- Ability to pass a background check and pre-employment screening.
- High school diploma or equivalent.
Nice To Haves
- Previous automotive sales experience.
- Commissioned sales, retail, restaurant, hospitality, or customer service background.
- Bilingual proficiency in Spanish, Mandarin, or Cantonese.
- Comfort explaining EVs and city charging to customers.
- Luxury or high-line retail experience.
- Familiarity with trucks, trailers, or trades.
- Small business, commercial, or fleet sales experience.
- Military service.
- CRM experience.
Responsibilities
- Greet and qualify walk-in traffic to understand customer needs.
- Respond promptly to internet leads and phone inquiries.
- Conduct product demonstrations and test drives.
- Present pricing, payment options, and trade-in values clearly and honestly.
- Cross-shop within the dealership's brands to retain customers.
- Ask for the sale, handle objections, and close deals.
- Maintain consistent contact with unsold prospects.
- Stay in touch with past customers for referrals, service, and repeat business.
- Log all interactions in the CRM system.
- Become fluent in product details for Chevrolet, Buick, GMC, Hyundai, and Genesis, including EV specifics.
- Understand family-hauler options and commercial/fleet programs.
- Complete manufacturer certification training.
- Stay current on inventory and incentives.
- Coordinate with the finance team and management on deal structure.
- Perform thorough vehicle deliveries, including setting up connected services.
- Follow up post-sale to ensure customer satisfaction and earn good survey scores.
- Represent the store professionally.
Benefits
- Commission and volume bonus pay plan with a training guarantee.
- Paid training, including manufacturer certification.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off.
- Employee vehicle purchase and service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
