Automotive Sales Consultant - Volvo Durham

Hol-Dav Inc • Durham, NC

4d • Onsite

About The Position

Johnson Volvo Cars Durham is seeking motivated and personable Automotive Sales Consultants to join their team. This role is ideal for individuals who enjoy connecting with people, appreciate innovative products and technology, and desire a career where their performance directly impacts their success. While prior automotive industry experience is not required, qualities such as curiosity, strong communication, hospitality, relationship building, and follow-through are essential. The Sales Consultant will guide customers through the entire vehicle-buying experience, from initial contact to delivery and beyond, ensuring a memorable and trustworthy experience.

Requirements

• Motivated, coachable, relationship-oriented, and comfortable being accountable for their own results.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• The ability to listen, ask good questions, and establish trust.
• A positive, professional, and customer-focused approach.
• Strong organizational and follow-up skills.
• The ability to manage multiple customers, leads, appointments, and priorities.
• Comfort with technology and the ability to learn dealership CRM and sales systems.
• An interest in learning vehicle features, safety systems, connectivity, and evolving automotive technology.
• The ability to work independently while contributing to a team environment.
• A strong work ethic and willingness to consistently prospect, follow up, and develop new business.
• A willingness to complete required Volvo and dealership training.
• A valid driver's license and driving record acceptable under company standards.
• Flexibility to work a retail automotive schedule, including evenings and Saturdays as required.

Nice To Haves

• Previous automotive sales experience.
• Experience in hospitality, retail sales, customer service, relationship-based sales, or another performance-driven environment.

Responsibilities

• Welcome guests and create a professional, comfortable, and engaging sales experience.
• Ask thoughtful questions to understand each guest's transportation needs, preferences, lifestyle, and budget.
• Help guests select new and pre-owned vehicles that fit their individual needs.
• Present and demonstrate vehicle features, technology, safety systems, and ownership benefits.
• Conduct professional and informative test drives.
• Assist guests in evaluating purchase, lease, and trade-in options.
• Prepare and present pricing proposals in accordance with dealership guidelines.
• Partner with Sales Management and Finance to help customers move smoothly through the purchase process.
• Maintain accurate and timely customer information and activity in the dealership's CRM system.
• Respond to leads and maintain consistent follow-up with prospective and existing customers by phone, email, text, and other approved channels.
• Develop repeat and referral business by building relationships that extend beyond the initial sale.
• Maintain strong knowledge of Volvo vehicles, new and pre-owned inventory, manufacturer programs, available options, warranties, and competitive products.
• Complete required manufacturer certifications and dealership training.
• Coordinate and conduct professional vehicle deliveries, ensuring guests understand vehicle features, technology, maintenance needs, and available ownership resources.
• Introduce customers to our Service team and help establish the relationship that will support them throughout their ownership experience.
• Follow up after delivery to ensure satisfaction and continue building the customer relationship.

Benefits

• Paid Holidays
• Paid Time Off
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts
• Medical, Dental, and Vision Insurance (following 60 days of employment)
• Employer-Paid and Voluntary Life Insurance (following 60 days of employment)
• Short-Term and Long-Term Disability (following 60 days of employment)
• Accident, Critical Illness, and Hospital Insurance (following 60 days of employment)
• Healthcare and Dependent Care Savings Accounts (following 60 days of employment)
• Employee Assistance Program (following 60 days of employment)
• Pet Insurance, Will Preparation Services, and Travel Assistance (following 60 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed