Automotive Sales & Bdc Trainer

Elite Recruiting Services•Phoenix, AZ

7d•$84,000 - $84,000•Onsite

About The Position

Bill Luke is looking for an experienced Automotive Sales & BDC Trainer to help develop, coach, and strengthen our BDC and Sales teams. This is a hands-on training and coaching position for someone who understands the automotive dealership environment, knows how to read performance metrics, and can work one-on-one with employees to help them improve. If you have BDC Manager experience, automotive sales experience, and a passion for developing people, this could be a great opportunity to grow with a well-established, family-owned dealership. As our Sales & BDC Trainer, you'll work directly with our BDC and Sales teams to improve performance, consistency, and customer engagement. Your responsibilities will include conducting one-on-one coaching, training and developing BDC representatives and sales professionals, monitoring daily performance and identifying coaching opportunities, tracking key metrics, reviewing individual and team performance with leadership, coaching employees on communication, follow-up, appointment setting, and closing techniques, helping team members improve their workflow, time management, and daily productivity, reinforcing dealership processes, expectations, and best practices, identifying performance issues early and creating actionable coaching plans, motivating employees and helping build a positive, accountable team environment, working closely with management to ensure training is aligned with dealership goals, providing ongoing support and reinforcement after initial training, and helping new team members get up to speed quickly and effectively.

Requirements

Previous BDC Manager experience
Automotive dealership sales experience
Strong understanding of the automotive sales and BDC process
Experience coaching, training, or developing employees
Strong CRM experience
Ability to analyze performance metrics and identify areas for improvement
Patient, organized, energetic, and confident coaching others
Comfortable working with employees at different experience levels
Ability to turn coaching into measurable results
Automotive sales experience
BDC management experience
Strong coaching and communication skills
A customer-first mindset
Patience and active listening skills
Strong organization and attention to detail
Professionalism and integrity
A positive, energetic approach
Strong work ethic and accountability
Persistence and follow-through
The ability to motivate different personalities and experience levels
A willingness to continue learning and developing
A genuine interest in helping others succeed

Nice To Haves

Reynolds Focus CRM experience
Experience training both BDC and Sales teams
Proven ability to improve employee performance and accountability

Responsibilities

Conduct one-on-one coaching with team members who need additional support
Train and develop BDC representatives and sales professionals
Monitor daily performance and identify coaching opportunities
Track key metrics including calls, texts, appointments, shows, and sales
Review individual and team performance with leadership
Coach employees on communication, follow-up, appointment setting, and closing techniques
Help team members improve their workflow, time management, and daily productivity
Reinforce dealership processes, expectations, and best practices
Identify performance issues early and create actionable coaching plans
Motivate employees and help build a positive, accountable team environment
Work closely with management to ensure training is aligned with dealership goals
Provide ongoing support and reinforcement after initial training
Help new team members get up to speed quickly and effectively