Automotive Retention Associate - Toyota
About The Position
The Automotive Retention Associate is a key member of the Balise Service department, focused on customer satisfaction and retention. Working at the dealership facility, the associate helps ensure efficient handling of guest calls, schedules service appointments, confirms appointments, and follows up on customer satisfaction. The role also introduces new customers to the benefits of doing business with Balise and educates customers about their vehicle needs. When guests ask about vehicle status or parts arrival estimates, the associate partners with Service Advisors and the Parts department. Other duties may be assigned by managers.
Requirements
- Excellent customer service skills.
- Ability to learn product knowledge and upsell customers on services.
- Ability to answer phone calls.
- Basic computer skills.
- Ability to multitask.
Responsibilities
- Answer inbound calls.
- Schedule appointments for service departments.
- Confirm appointments and follow up on customer satisfaction.
- Introduce new customers to the benefits of doing business with Balise.
- Educate customers about their vehicle needs and answer other questions.
- Partner with Service Advisors and the Parts department to respond to inquiries about vehicle status or estimated parts arrival.
- Perform other duties assigned by managers.
Benefits
- Health, dental, life, and disability insurance.
- 401(k) with company match.
- Flexible spending accounts.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
