Automotive Retail Service Manager
Bill McCandless Ford•East Lackawannock Township, PA
•Onsite
About The Position
McCandless Ford is seeking an experienced and driven Service Manager to lead its expanding retail service operation. The company has recently invested over $3 million in its facilities, enhancing capabilities and preparing for future growth. The ideal candidate will be a leader focused on building a high-performing team, fostering a culture of accountability, and elevating the service operation. This role is for someone passionate about people development, process improvement, and delivering exceptional customer experiences.
Requirements
- 2+ years of automotive service management experience preferred
- Ford dealership experience strongly preferred
- Strong leadership and team-building skills
- Excellent customer service and communication abilities
- Experience with dealership management systems (DMS)
- Ability to interpret department performance reports and KPIs
- Valid driver's license with acceptable driving record
Nice To Haves
- Bachelor's degree is a plus but not required
Responsibilities
- Lead, coach, and develop Service Advisors, Shop Foreman, and Technicians
- Recruit and build a high-performing technician team
- Create a culture focused on accountability, teamwork, and continuous improvement
- Drive technician productivity, proficiency, efficiency, and labor sales
- Monitor department financial performance and achieve established goals
- Maintain exceptional customer satisfaction and retention
- Handle escalated customer concerns professionally and promptly
- Ensure repairs meet Ford quality standards while minimizing comebacks
- Maintain compliance with all Ford warranty policies and manufacturer procedures
- Oversee warranty administration and repair order accuracy
- Monitor technician payroll, productivity, and performance metrics
- Ensure Service Advisors communicate labor operations and job times accurately
- Work closely with the Parts Department to improve repair cycle times
- Maintain a clean, organized, and safe work environment
- Recommend equipment and process improvements that increase efficiency
- Build relationships with local technical schools to recruit future technicians
- Partner with the Fixed Operations Director to execute departmental strategies and achieve financial objectives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
