Automotive Retail Implementation Advisor

Entrega•Detroit, MI

5d•Hybrid

About The Position

The Automotive Retail Implementation Advisor is responsible for creating customized implementation solutions based on the Automotive Retail Dealer's unique business systems and processes. This will include developing communication plans between Dealer, Entrega Digital Retail Manager and OEM stakeholders, managing implementation timelines, and executing key implementation steps to ensure the Automotive Retail Dealer optimizes software for utilization and performance post-launch.

Requirements

Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade-in and digital retailing tools and able to take this knowledge to explain technical tasks and issues to non-technical stakeholders.
Ability to successfully acquire this knowledge through Entrega and OEM provided training.
Professional work demeanor, detail-oriented work ethic, and excellent communication skills.
Proven ability to handle difficult conversations with clients and internal teams while still meeting business objectives, resolving issues effectively, and maintaining positive relationships.
Demonstrated ability to solve problems and formulate recommendations to help clients and internal stakeholders achieve their goals.
Comfortable working under pressure and strict deadlines.
Strong organization, prioritization and analytical skills required.
Self-starter with a high degree of integrity and professionalism that possesses strong organization, prioritization and analytical skills.
Proficient understanding of project organization, time management and project management methods.
Ability to work independently as well as in a team environment.
Bachelor’s degree required.
Minimum 4 years work experience in sales, account management, project management, technology solutions management, or a related client-focused professional industry, or a proven track record of success in a current internal Automotive Retail role for 1+ years.

Nice To Haves

Minimum 1 year automotive retail experience preferred.

Responsibilities

Client Engagement: Act as a trusted advisor to Automotive Retail Dealer clients and OEM stakeholders. Develop an expert understanding of the client’s unique systems, processes and goals to customize OEM proprietary software. Communicate with urgency, empathy, and value. Drive client engagement and utilization with the software through best practice training and highlighting software features/benefits.
Implementation Management: Create customized communication plans between the Dealer and the Entrega Digital Retail Manager, other internal personnel, and OEM stakeholders. Hold all teams accountable to the tailor-made implementation process, ensuring milestones are attained, and escalating any blockers to implementation success.
Technical Solutions Management: Own pivotal items in the software implementation process that require an advanced understanding of the Dealer’s native systems and the unique configurations of those systems. Create and implement customized implementation solutions to meet the Dealer’s needs as related to their unique business systems, processes and goals. Address Dealer questions and/or issues by leveraging advanced knowledge on the software application, independent research and investigation, and conducting root cause analysis. Maintain advanced technical understanding through continued learning of the software application, Dealership inventory data process, and multiple third-party vendors’ functionality.
Software Utilization and Performance: Analyze software performance data to craft strategies for continued improvement for the consumer and Dealer experience. Utilize data regarding consumer engagement and common digital marketing analytics as well as technical and website audit data. Ensure assigned Dealers are meeting their determined utilization targets.
Project Delivery Support: Gather and compile implementation data and insights across assigned Dealer network, including coordination with off-site team members, to provide the Project Delivery team an accurate assessment of progress to goals. Collaborate with the Project Delivery team regarding client deliverables, providing solution-minded recommendations to meet OEM client demands.
Perform other tasks and duties as required to support and contribute to the overall success of the organization.