Automotive Repair Center Manager

AAA Mountain West Group•Tucson, AZ

2d•Onsite

About The Position

This role involves developing strategic and tactical plans for business expansion, preparing budgets and business plans, and conducting financial, market, and business analysis. The manager will execute behavioral tactics to achieve goals, work closely with Emergency Road Service and AAA Managers to support repair operations, and partner with leadership on marketing campaigns. The position also includes planning, recruiting, and selecting talent, providing leadership through coaching and mentoring, conducting performance evaluations, and championing team member engagement. The manager will understand and manage profit and loss statements, review metrics for efficiencies, and manage large vendor relationships and commercial business offers.

Requirements

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience, proficient math skills and adept at statistical analysis.
Ability to write and execute business and financial plans.
Working knowledge of Microsoft Office products.
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).

Nice To Haves

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles
Bachelor's degree in related area or an equivalent combination of education and experience
ASE Certification

Responsibilities

Develops strategic and tactical plans for business expansion opportunities.
Prepares annual budgets and business plans, additional financial, market and business analysis as needed.
Responsible for executing behavioral tactics to achieve established goals.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
Plans, recruits and selects the talent required to grow the business.
Provides active, engaged leadership through behavioral coaching and mentoring.
Conducts performance evaluation and performance management activities for employees.
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
Understands and manages to a profit and loss statement.
Manages activities to drive results.
Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
Responsible for large vendor relationships and commercial business offers.