Automotive Repair Center Manager

AAA Mountain West Group•Tucson, AZ

22h•Onsite

About The Position

This role is responsible for developing strategic and tactical plans for business expansion opportunities, including preparing annual budgets and business plans, and conducting financial, market, and business analysis. The manager will execute behavioral tactics to achieve goals, work closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations, and partner with leadership to develop and track marketing campaigns. They will also support other lines of business to maximize exposure and cross-sell opportunities, plan, recruit, and select talent, and provide engaged leadership through coaching and mentoring. Performance evaluations and management activities will be conducted, and the manager will champion team member engagement, ensuring alignment with corporate strategy. Understanding and managing to a profit and loss statement, driving results through metrics, and managing large vendor relationships and commercial business offers are key aspects of this position.

Requirements

Highly developed leadership skills.
Quantitative and analytical skills with a proven ability to make data-driven decisions.
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience.
Proficient math skills and adept at statistical analysis.
Ability to write and execute business and financial plans.
Working knowledge of Microsoft Office products.

Nice To Haves

Automotive/mechanical background.
Ability to drive vehicles equipped with manual transmission.
Knowledge of equipment/tool operation and diagnostic/repair procedures.
5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience.
ASE Certification.

Responsibilities

Develops strategic and tactical plans for business expansion opportunities.
Prepares annual budgets and business plans.
Conducts financial, market, and business analysis.
Executes behavioral tactics to achieve established goals.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
Develops marketing campaigns and promotional copy in partnership with leadership.
Tracks success of marketing campaigns.
Collaboratively supports other lines of business to develop and coordinate opportunities to maximize COR’s exposure.
Supports cross-sell product opportunities.
Plans, recruits, and selects talent required to grow the business.
Provides active, engaged leadership through behavioral coaching and mentoring.
Conducts performance evaluation and performance management activities for employees.
Champions Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
Understands and manages to a profit and loss statement.
Manages activities to drive results.
Reviews metrics to determine efficiencies and recommend products, solutions, and best practices.
Responsible for large vendor relationships and commercial business offers.