Automotive Rental Car Coordinator

LaFontaine Chrysler Dodge Jeep Ram of Fenton • Fenton, MI

12d • Onsite

About The Position

The Rental Car Coordinator will assist customers with product rentals including identifying useful products available for rent and reserving, renting, or returning those items.

Requirements

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Computer proficiency and attention to detail
• Someone who takes ownership and thrives under pressure
• Proficient with Microsoft Office Suite or related software.
• High school diploma or equivalent required.
• Must be able to lift and carry up to 40 pounds at a time.
• Must be able to wash and vacuum vehicles.
• Must be prepared to work outside in different weather conditions.

Nice To Haves

• Experience in sales or customer service preferred.

Responsibilities

• Manage our daily rental fleet and reservations
• Consults with customers to understand their needs; recommends appropriate products.
• Answers inquiries regarding product options, availability, cost, and lengths of rentals.
• Handle contracts, billing, and insurance documentation
• Reserves items and maintains records of reservations.
• Completes or acquires forms and supplemental documentation such as licenses or proof of insurance.
• Explains rental policies to customers and obtains signatures indicating their understanding.
• Explains proper use and care of products to customers.
• Records customer orders; collects deposits, rental fees, and other payments at rental or return.
• Retrieves merchandise for customers, assists with loading equipment, and restocks returned products.
• Inspects products on return to ensure items are clean, in good repair, and, when applicable, refilled or otherwise maintained according to rental agreement.
• Identifies and tags products that need to be repaired, cleaned, or modified before being restocked.
• Work closely with our service and sales departments to keep everything running smoothly
• Performs other duties as assigned.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED