Automotive Quick Lane Service Advisor

Capital Ford Raleigh•Raleigh, NC

6d•Onsite

About The Position

Capital Ford of Raleigh is seeking a highly motivated and customer-focused individual to join our team as an Automotive Quick Lane Service Advisor. As the first point of contact for customers utilizing our Quick Lane service, you will play a crucial role in ensuring a positive and efficient service experience. The ideal candidate should possess excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service.

Requirements

Previous experience in automotive service advisory role preferred
Strong communication and interpersonal skills
Knowledge of automotive systems and maintenance procedures
Ability to multitask and work in a fast-paced environment
Computer literacy, including familiarity with service management software
Excellent problem-solving skills and attention to detail
Ability to work flexible hours, including weekends
Must be able to pass a pre-employment background check

Responsibilities

Greet customers in a friendly and professional manner
Listen to customer concerns and questions regarding their vehicles
Provide accurate and detailed information about Quick Lane services
Perform vehicle inspections and recommend necessary services based on manufacturer guidelines and customer needs
Schedule service appointments and manage the Quick Lane service queue efficiently
Coordinate with technicians to ensure timely completion of services
Stay updated on the latest automotive technologies and Quick Lane service offerings
Collaborate with other team members, including technicians and support staff, to ensure a seamless customer service experience
Other duties assigned