Quick Lane Service Advisor

Kendall Auto Group•Meridian, ID

9h•Onsite

About The Position

Kendall Auto Group is seeking a Quick Lane Service Advisor to join the Kendall Ford of Meridian team. This role is crucial in serving clients and building lifelong service customers by being the first point of contact in the service department. The position involves interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, ensuring work is performed correctly, researching vehicle history for recommendations, maintaining customer information, and efficiently scheduling service appointments. Communication with customers will occur via telephone, email, and chat systems.

Requirements

High level customer service experience
Demonstrated time management skills
Strong work ethics
Strong communication skills
Ability to make recommendations and prioritize items in order of importance
Proven strong customer service skills
Ability to multi-task
General knowledge of automobiles and their maintenance
A valid driver’s license
A good driving record

Nice To Haves

Experience in service writing is not required, but dealership experience is preferred.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
Verifying work was properly performed and diagnosed
Researching vehicle history to make educated recommendations
Inputting and maintaining customer information
Completing work tasks in an efficient and organized manner
Using telephone, email, and chat systems to communicate with customers
Scheduling service appointments