Automotive Quality Control Supervisor

Carvana•Tracy, CA

5d•Onsite

About The Position

Carvana sells cars but is not a traditional car dealership. Their promise is to not sell a car to a customer that they wouldn’t sell to their own Mom. To ensure cars are in excellent condition, Carvana has built multiple vehicle Reconditioning Centers nationwide where vehicles are inspected, perfected, and photographed before being listed on the Carvana website. They utilize a Carvana Certified 150-point inspection process to verify that every vehicle meets rigorous mechanical and cosmetic standards, aiming to provide only the highest quality vehicles and a hassle-free car buying experience. They are seeking passionate and talented individuals to join their team. The Line Lead is a front-line supervisor role responsible for directly managing and developing a team of hourly associates in an Inspection Center to regularly achieve production targets.

Requirements

High School Diploma or GED equivalent
Experience using computers
Must be at least 18 years of age
Demonstrated functional expertise in one or more areas pertaining to Carvana’s reconditioning process
Demonstrated understanding of our current reconditioning processes and lean principles
Valid driver’s license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to effectively delegate tasks to team members.
Ability to communicate and interact with others effectively in a professional, courteous manner.
Ability to communicate clearly and concisely, both written and oral.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime and on weekends.
Ability to work variable schedule(s) as necessary.

Responsibilities

Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.
Meet or exceed inventory production goals on a daily, weekly and monthly basis.
Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
Prevent and resolve conflict among team members.
Monitor and ensure adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of the vehicle.
Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays in production.
Identify and complete repairs effectively and efficiently the first time, to minimize re-work and delays in production.
Conscientiously work in ways that decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.
Effectively manage multiple associates, including ensuring appropriate employee development and performance management.