Automotive Product Specialist
About The Position
This role focuses on becoming an expert in automotive products and customer interaction within a dealership setting. The training provided will cover a comprehensive range of topics, from utilizing CRM systems and understanding daily tasks to in-depth product knowledge and customer satisfaction. You will gain insights into various dealership departments, learn about essential paperwork, and master customer follow-up processes. The position requires adherence to strict non-negotiable requirements and standards related to individual conduct, work organization, and knowledge.
Requirements
- Possess the character and appearance standards of your specific dealership
- Maintain a positive, wholesome attitude towards life and the sales profession
- Engage in some kind of self-improvement program regularly
- Get along well with other employees of the dealership
Responsibilities
- Utilize Customer Retention Management system (CRM)
- Provide step-by-step guidance on customer interaction
- Manage daily tasks
- Conduct product training
- Engage with the Business Development Center (BDC)
- Complete online manufacturer training
- Gain knowledge of other dealership departments (Service/Parts/Body Shop)
- Understand paperwork processes
- Emphasize the importance of Customer Satisfaction Index (CSI)
- Handle conflict resolution
- Learn the inner workings of the automobile business
- Manage the delivery process
- Implement customer follow-up processes and manage appointments
- Understand Finance and Insurance (F&I) products
- Visit other dealerships
- Set objectives or quotas and develop action plans to achieve goals
- Plan daily work activities
- Maintain a positive owner-follow-up system
- Communicate openly with management
- Learn customer buying motivations and how to meet diverse customer needs
- Know company sales and credit policies
- Develop thorough product knowledge of own products and general knowledge of competitive products
- Follow a sales plan with every customer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
