Automotive Product Specialist
About The Position
PRODUCT SPECIALIST TRAINING WILL INCLUDE: ◻ Utilization of Customer Retention Management system (CRM) ◻ Step by step guidance on customer interaction ◻ Daily Tasks ◻ Product training ◻ Business Development Center (BDC) ◻ Online Manufacturer Training ◻ Knowledge on other departments within the dealership. (Service/Parts/Body Shop) ◻ Understanding of paperwork ◻ Importance of Customer Satisfaction Index (CSI) ◻ Conflict resolution ◻ Inner workings of the automobile business ◻ Delivery process ◻ Customer follow up process, appointments ◻ Finance and Insurance (F&I) products ◻ Visit other dealerships NON-NEGOTIABLE REQUIREMENTS AND STANDARDS INDIVIDUAL STANDARDS The Product Specialist Must: ❖ Be a College Graduate with a Bachelor’s degree (may be eligible in last two semesters) ❖ Possess the character and appearance standards of your specific dealership ❖ Maintain a positive, wholesome attitude towards life and the sales profession ❖ Engage in some kind of self-improvement program regularly ❖ Get along well with other employees of the dealership WORK ORGANIZATION STANDARDS The Product Specialist Must: ❖ Know how to set objectives or quotas and how to figure a method or program of action to reach those goals ❖ Come to work each day with a plan of work for the day ❖ Have a positive owner-follow-up system ❖ Ability to be openly communicate with management KNOWLEDGE STANDARDS The Product Specialist Must: v Learn why people buy and how to meet the needs of various types of customers ❖ Know the company sales and credit policies ❖ Have a thorough product knowledge of your own products and a general knowledge of competitive products ❖ Follow a sales plan with every customer
Requirements
- Be a College Graduate with a Bachelor’s degree (may be eligible in last two semesters)
- Possess the character and appearance standards of your specific dealership
- Maintain a positive, wholesome attitude towards life and the sales profession
- Engage in some kind of self-improvement program regularly
- Get along well with other employees of the dealership
- Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
- Come to work each day with a plan of work for the day
- Have a positive owner-follow-up system
- Ability to be openly communicate with management
- Learn why people buy and how to meet the needs of various types of customers
- Know the company sales and credit policies
- Have a thorough product knowledge of your own products and a general knowledge of competitive products
- Follow a sales plan with every customer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
