Automotive Product Consultant

Napleton of Crystal Lake • Crystal Lake, IL

5d • $50,000 • Onsite

About The Position

As a Sales Consultant, you will be responsible for assisting customers in finding the right vehicle and guiding them through the entire sales process, from initial contact to vehicle delivery. This role involves working with leads, greeting walk-in customers, demonstrating vehicles, presenting pricing and financing options, and following up with potential buyers. Previous automotive sales experience is not required, but a trustworthy demeanor, strong follow-up skills, and a drive to earn based on performance are essential.

Requirements

• Strong communication skills and a genuine willingness to interact with people.
• Self-motivation and a proactive approach to sales activities.
• Reliability and a professional appearance.
• Basic computer and smartphone proficiency.
• Valid driver's license with an acceptable driving record.
• Availability to work a retail schedule, including Saturdays.
• Ability to pass a background check and pre-employment screening.
• High school diploma or equivalent.

Nice To Haves

• Previous automotive sales experience.
• Experience in commissioned sales, retail, restaurant, hospitality, or customer service.
• Familiarity with trucks, trailers, towing, agriculture, or construction.
• CRM experience.
• Bilingual (Spanish is a plus).

Responsibilities

• Greet and qualify walk-in traffic, understanding customer needs before vehicle demonstrations.
• Respond promptly to internet leads and phone inquiries.
• Conduct product demonstrations and test drives.
• Clearly and honestly present pricing, payment options, and trade-in values.
• Ask for the sale, handle objections, and close deals.
• Maintain consistent follow-up with unsold prospects.
• Stay in touch with past customers for referrals, service, and repeat business.
• Log all customer interactions in the CRM system.
• Coordinate with the finance team and management on deal structuring.
• Perform thorough vehicle deliveries, including setting up features like On-Star and phone pairing.
• Follow up with customers post-sale to ensure satisfaction and earn positive survey scores.
• Represent the dealership positively within the community.

Benefits

• Commission and volume bonus pay plan.
• Training guarantee while ramping up.
• Paid training, including Buick GMC manufacturer certification.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid time off.
• Employee vehicle purchase discounts.
• Employee vehicle service discounts.
• Promotion path opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED