Automotive Pre-Owned Sales Consultant

LaFontaine Cadillac Buick GMC of Highland • Highland, MI

5h • Onsite

About The Position

The Pre-Owned Vehicle Salesperson is directly responsible for selling used vehicles meeting gross profit, volume and customer satisfaction standards. Must present a professional appearance.

Requirements

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• High School Diploma or GED
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.

Responsibilities

• Determine each customer’s vehicle needs by asking pertinent questions and carefully listening.
• Demonstrate used vehicles, including test drives.
• Know the incoming inventory to include features, accessories, etc. and how they benefit customers.
• Deliver used vehicles to customers.
• Ensure the customer understands the vehicle’s operating features, warranty and maintenance schedule while laying the foundation for customer loyalty.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Review with the Used Vehicle Sales Manager monthly objectives, weekly activities, and daily planned activities.
• Understand the terminology of the automobile business and be informed on technological changes in the products and be able to communicate to customers.
• Know and understand the federal, state, and local laws which govern retail auto sales.
• Introduce customers to Service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the Service department.
• Report any vehicle lot damage or any problems with a vehicle to the Sales Manager immediately.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED