Automotive Porter

Lithia & Driveway•Des Moines, IA

7d•Onsite

About The Position

The Automotive Porter supports dealership operations and customer service at BMW of Des Moines in Urbandale, Iowa. The role greets service customers, prepares vehicles arriving for service, moves and retrieves vehicles, and helps maintain an orderly parking lot and work area. The porter may also assist with phone calls, shuttle operations, clerical tasks, and other duties assigned by service management. The position reports to the Operations Manager and is performed onsite. Open availability is required, including evenings, weekends, and holidays.

Requirements

Acceptable driving record.
Valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years of age.

Responsibilities

Greet and welcome service customers in a friendly and courteous manner, and assist them promptly and professionally.
Install disposable seat covers, steering wheel covers, and floor mats in vehicles arriving for service.
Identify the service advisor with whom each customer has an appointment and notify that advisor.
Drive vehicles from the service lane to their proper locations in the service parking lot.
Retrieve customer vehicles from the parking lot when bills are paid or as directed by the advisor.
Maintain a neat and organized parking lot and a clean and organized work area.
Assist the Service Receptionist with incoming telephone calls when necessary, answering professionally and promptly.
Assist the shuttle driver when needed.
Perform clerical tasks as assigned by service management.
Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or its customers to management.
Maintain a valid local area driver's license and immediately inform management of any changes in its status.
Perform other duties as assigned.