Automotive Parts Specialist - Toyota Victoria

The Jim Pattison Auto Group•Victoria, BC

2d•CA$41,000 - CA$75,000•Onsite

About The Position

Jim Pattison Toyota Victoria is seeking a customer-focused, dependable, and organized Parts Specialist to join our team. As a key member of the Parts Department, you’ll be the welcoming face of the department and the primary point of contact for our Parts customers. You’ll play an important role in creating a positive and seamless customer experience by providing knowledgeable assistance, maintaining strong attention to detail, and ensuring customers receive the right parts and support when they need them. You’ll take pride in delivering exceptional service, staying organized in a fast-paced environment, and ensuring every interaction reflects our strong commitment to customer satisfaction and service excellence.

Requirements

Previous experience in an automotive parts department or dealership environment is a strong asset
Knowledge of automotive parts and systems is highly preferred
Strong customer service skills with a professional, friendly, and helpful attitude
Excellent attention to detail and accuracy in handling orders and inventory
Strong organizational and time management skills with the ability to multitask in a fast-paced environment
Comfortable using computer systems, parts catalogues, and dealership management software
Reliable, punctual, and team-oriented with a strong work ethic
Strong communication skills and ability to work collaboratively with technicians and service staff
Successful candidates must complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

Nice To Haves

Previous experience in an automotive parts department or dealership environment
Knowledge of automotive parts and systems

Responsibilities

Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email
Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians
Process parts orders, invoices, returns, and special orders in accordance with dealership procedures
Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records
Pick and stage parts for the service department in a timely and organized manner
Maintain an organized, clean, and efficient parts department and storage area
Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs
Assist in monitoring and managing parts inventory levels and report discrepancies or shortages
Ensure all customer and company information is handled with confidentiality and professionalism
Contribute to a positive, team-oriented environment within the dealership
Perform other duties as assigned