Automotive Parts Specialist

The Jim Pattison Auto Group•North Vancouver, BC

21h•CA$55,000 - CA$65,000•Onsite

About The Position

At Jim Pattison Lexus Northshore, our Parts Team plays an important role in making sure our customers receive the service they expect and our technicians have what they need to get the job done right. We’re looking for a Parts Specialist who is organized, dependable, and enjoys working in a fast-paced environment. If you have dealership or automotive parts experience, that’s a great asset. If you’re newer to the industry but have the right attitude and are eager to learn, we’re happy to help you develop your skills.

Requirements

Automotive parts experience is an asset, particularly within a dealership environment
Familiarity with vehicle parts and basic automotive systems
Strong customer service and interpersonal skills
Excellent attention to detail
The ability to stay organized while handling multiple requests
Good computer skills and the ability to learn dealership and parts-management systems
Clear and professional communication skills
The ability to work well with Technicians, Service Advisors, customers, and suppliers
A dependable and positive approach to work
A willingness to learn and contribute to a team environment

Responsibilities

Helping customers with their automotive parts needs and answering questions in person, over the phone, and by email
Working with technicians and Service Advisors to identify and source the right parts
Using dealership systems and manufacturer catalogues to research part numbers and availability
Preparing estimates and providing customers with pricing and expected delivery dates
Ordering parts and following up on outstanding orders and special requests
Processing invoices, returns, credits, and special orders
Receiving deliveries and making sure incoming parts are checked, labelled, and put away correctly
Pulling and organizing parts for upcoming service and repair work
Keeping inventory information up to date and helping identify missing or incorrect inventory
Communicating with suppliers when parts need to be sourced or orders require follow-up
Keeping the parts counter, storage areas, and department organized and presentable
Supporting the Service Department by helping keep repairs moving efficiently
Protecting customer and dealership information and maintaining a professional level of confidentiality
Taking on additional responsibilities as needed to support the department