Automotive Parts Counterperson

Bob Bell Chevrolet of Baltimore•Baltimore, MD

23h•Onsite

About The Position

Automotive Parts Counterperson Needed! Join the Bob Bell Automotive Group Team! This role involves assisting various customers with their parts needs, managing inventory, and ensuring efficient operations within the parts department.

Requirements

Previous automotive parts experience preferred
GM / Chevrolet experience preferred
CDK experience preferred
Strong knowledge of automotive systems, parts, and accessories
Experience with dealership management systems and electronic parts catalogs preferred
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
Valid driver's license and clean driving record
Ability to lift up to 50 pounds and work in a physically active environment

Responsibilities

Assist retail, wholesale, and service department customers with parts inquiries and purchases
Promptly greet customers and technicians and provide exceptional customer service
Identify, source, and recommend the correct parts using manufacturer catalogs and dealership software
Process parts orders accurately and efficiently
Maintain accurate inventory records and monitor stock levels
Receive, stock, and organize incoming parts shipments
Coordinate with service advisors and technicians to ensure timely parts availability for repairs
Follow up on special orders and communicate status updates to customers and internal departments
Process returns, warranties, and core returns according to manufacturer guidelines
Maintain a clean, organized, and professional parts department
Meet dealership and manufacturer performance standards