Automotive Parts Counterperson - NO WEEKENDS
About The Position
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you! A little history... "Take care of the customer and your employees, and the rest will take care of itself."- Albert M. Serra Serra Traverse City is proud to be part of Serra Automotive, one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong. Today, Serra Automotive operates in eight states and employs over 3,600 people. The network includes 61 dealerships and represents 86 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry. Automotive Parts Counterperson Summary: As an Automotive Parts Counterperson, your job primarily involves assisting customers with locating, purchasing, and ordering automotive parts, while also managing inventory and providing customer service. This role requires strong customer interaction skills, a basic understanding of automotive parts, and the ability to utilize computer systems and catalogs.
Requirements
- Excellent customer service, interpersonal, and communication skills
- Strong listening, observational, organizational, and time management skills
- The ability to motivate and build rapport with people
- The ability to work autonomously and manage your own caseload
- An empathetic, non-judgmental and ethical approach
- Valid driver's license
- Professional, well-groomed personal appearance
- The ability to multitask
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test.
Responsibilities
- Assist all customers in selecting required parts in a friendly, professional and efficient manner.
- Inform customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
- Answer phone calls, providing price quotes and other information
- Provide high level of service to internal and external customers
- Pull and fill orders from stock
- Deliver parts to technicians
- Ensure that areas of the parts departments are properly stocked
- Locate out-of-stock parts from outside sources
- Notify the service advisor and the customer when special order parts have been received
- Follow up on back-ordered parts
- Replenish assigned inventory daily
- Make sure all internal requests are billed on service repair order
- Ensure that all customers received their copy of the invoice
- Issue credit for parts returned
- Set up orders for daily shipment, delivery or pick-up
- Participate in all training programs that are made available
- Keep current on new products and product updates
- Maintain a professional appearance and a neat work area
- Perform other duties as assigned
Benefits
- Medical, Dental, Vision, 401K, Short- and Long-Term Disability
- $15k of Employer-paid Life Insurance
- Employee Referral & Discount Program
- Employer-Paid College Tuition
- Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
