Automotive Parts Consultant

The Jim Pattison Auto Group•Victoria, BC

11d•CA$41,000 - CA$75,000•Onsite

About The Position

Jim Pattison Toyota Victoria is seeking a customer focused Parts Consultant to join our Fixed Operations Department. If you have a passion for the automotive industry, enjoy helping customers, and thrive in a fast-paced environment, this is an excellent opportunity to build your career with one of Canada's most respected automotive groups. As a Parts Consultant you will be responsible for assisting retail, wholesale, and internal customers with their parts needs while delivering exceptional service and supporting dealership operations.

Requirements

Previous automotive parts experience is preferred.
Experience with Toyota products and systems is considered an asset.
Strong customer service and communication skills.
Excellent organizational skills with strong attention to detail.
Ability to multitask and work effectively in a fast pace environment.
Strong computer skills and familiarity with inventory management systems.
Positive attitude and commitment to teamwork.
Ability to lift and move automotive parts as required.
Valid BC Driver's License with a clean driving record.
Frequent standing and walking throughout the parts department and dealership
Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
Reaching, bending, and shelving inventory items
Extended periods working at a computer and parts counter
Occasional use of equipment such as parts carts or pallet jacks
Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions

Nice To Haves

Previous automotive parts experience
Experience with Toyota products and systems

Responsibilities

Assist customers, technicians, and service advisors in identifying and sourcing the correct parts and accessories.
Provide knowledgeable recommendations and product information to customers.
Process parts orders accurately and efficiently, both in person and over the phone.
Maintain inventory accuracy through receiving, stocking, and organizing parts.
Monitor stock levels and assist with inventory control and cycle counts.
Prepare and process warranty and return claims in accordance with manufacturer guidelines.
Support wholesale parts sales and develop strong relationships with external customers.
Maintain a clean, organized, and professional parts department.
Collaborate with service and sales departments to ensure timely fulfillment of parts requests.
Stay current on Toyota parts, accessories, and dealership promotions.