Automotive Parts Advisor / Parts Counter Person (dealership experience required)

Village Automotive Group•Danvers, MA

6d•$65,000 - $85,000•Onsite

About The Position

GMC Danvers is looking for an experienced Automotive Parts Advisor / Parts Counter Person to join their award-winning team. We are part of the Village Automotive Group, which consists of several award-winning stores representing various automotive brands. With over 60 years of community trust, our success is rooted in our owner's philosophy of prioritizing employee satisfaction to foster a family environment where people enjoy working and are empowered to provide exceptional service.

Requirements

1+ year parts experience in a dealership environment
21+ years old
Valid driver’s license with good driving record
Basic catalog and phone skills
Excellent communication skills between customers, dispatch, and employees
Ability to lift 50 lbs
Ability to repeatedly bend or stoop to floor-level shelves and be able to reach upper shelves with the use of a ladder when necessary

Responsibilities

Assist all customers (retail, wholesale and internal) in selecting required parts
Inform customers of companion part requirements and specials
Manage phone calls, provide price quotes and necessary information
Accurately price parts and accessories using the proper pricing source and keep the computer system up to date
Notify customers when ordered parts have arrived and when they will be delivered
Responsible for payment transactions and record keeping for all repair orders, invoices, insurance estimates, and special-order parts
Replenish assigned inventory daily and set up orders for daily shipment, delivery, or pick-up
Follow up on back-ordered parts
Locate out-of-stock parts from outside source and submits an emergency order, if necessary
Notify parts manager of out-of-stock parts or shop materials that need immediate attention
Participate in training programs to keep current on new products and product updates
Assist in parts delivery as needed