Automotive Operations Manager, Keys

Dent Wizard•New York, NY

9d•$85,860 - $95,000•Hybrid

About The Position

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Requirements

5+ years of proven leadership/influence experience in a mobile environment where employees are dispersed geographically
Ability to manage, forecast and coordinate key tech resources to maintain key production.
Proficient in key duplication/key cloning process and programming
Full knowledge of key types and key parts
Ability to manage through conflict resolution with customer operations manager
Demonstrated organizational skills with the ability to manage multiple projects simultaneously
Up to 70% travel throughout assigned Division may be required
Continuous viewing and data input into a computer.
Ability to lift up to 40 lbs. occasionally.
Frequent walking, standing, lifting, bending, squatting.
All applicants being considered for employment must pass a pre-employment drug screening and background check.

Nice To Haves

Key Technical and Industry Knowledge
Coach and Influencing
Results Oriented
Creativity
Initiative

Responsibilities

Drive a culture of excellence in service delivery to meet and exceed customer expectations.
Address customer concerns and implement corrective actions as needed.
Lead and supports implementation of division strategic initiatives with Key Leadership.
Participate in R&D projects to enhance DW’s technical capabilities.
Create a positive, productive working environment consistent with Dent Wizard’s Core Values.
Identify value-added customer solutions.
Direct inventory process via cycle counts and physical inventories.
Continuously evaluate and identify supply cost control measures, including inventory control best practices within the key line of business.
Optimize service processes and workflows to enhance efficiency without compromising quality, ensuring timely service delivery and adherence to customer SLA’s.
Effectively manage resources, including personnel, equipment, and supplies, to achieve optimal service delivery.
Maintain open and effective communication channels within the team and collaborate with other departments to ensure seamless operations.
Establish and enforce quality standards to guarantee consistency and excellence in service offerings.
Responsible for budget adherence, cost control, and identifying opportunities for cost-saving measures.
Serve as subject matter expert to support technician development and address/solve issues as they arise.
Promote communication with customers to maintain open lines of communication ensuring all operational objectives are met.
Ensure adequate coverage for vacations, as well as emergency/unplanned assignments on an as needed basis.
Stay informed about industry trends, customer preferences, and competitor activities to make informed input for strategic planning.
Lead and inspire a team of key service technicians and lead/supervisory key technicians to ensure a customer-centric mindset and adherence to service standards.
Monitor and evaluate team performance, providing constructive feedback and implementing strategies for continuous improvement.
Execute training programs to enhance the skills and knowledge of the service team, fostering a culture of continuous learning.
Interview, hire, and onboard new key service technicians providing positive onboarding experience.
Ensure key technicians adhere to industry regulatory compliance.
Partner with various enabling function leaders ensuring key technicians and leads or supervisors have working tools, equipment, and fleet.
Partner with Sales to capitalize on large scale opportunities within the market.
Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
Drive results through sales and negotiation, creating win-win solutions for the customer and Dent Wizard.
Other Duties as Assigned