Automotive Operations Coordinator

Dent Wizard • San Jose, CA

1d • Onsite

About The Position

Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager, a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process.

Requirements

• Experience in an administrative support role
• Ability to prioritize assignments from multiple managers
• Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)
• Credible and persuasive communication style
• Self-motivated with the ability to complete assignments autonomously

Nice To Haves

• Working knowledge of NetSuite and Adobe

Responsibilities

• Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
• Hires new Technicians and coordinates the smooth transition through orientation into regular service
• Shares methods, aids, and techniques to enhance Technician performance
• Proactively addresses performance deficiencies and takes steps to correct
• Writes development plans when necessary
• Delivers superior administrative services to customers and employees within established timeframes
• Leads the implementation of high-quality administrative and organizational processes
• Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees
• Manages billing and invoicing
• Develops and maintains positive and productive relationships with customers
• Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality
• Submits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progress
• Coordinates repair estimates
• Performs ADAS Scans
• Creates reports, responds to information requests
• Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc
• Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
• May act as direct supervisor in the absence of a Fixed Operations Manager
• Maintains confidentiality
• Other duties as assigned

Benefits

• paid time off
• medical
• dental
• vision
• 401k match (50% on the dollar up to 7% of employee contribution)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed