Automotive Service Coordinator

Schumacher Automotive Delray LLC•Delray Beach, FL

6d•Onsite

About The Position

The Service Coordinator ensures the efficient and smooth operation of our vehicle service processes. This role is pivotal in delivering exceptional customer experiences by managing service appointments, coordinating service technicians, and maintaining open communication with customers to keep them informed about the status of their vehicles. Attention to detail and organizational skills will contribute significantly to the success of our service department.

Requirements

Exceptional customer service skills and experience, friendly and empathetic
Strong verbal and written communication skills
Ability to multi-task, prioritize tasks, and maintain accurate records
Adept at finding solutions quickly
Computer proficiency; familiarity with dealership software systems, and scheduling tools
All applicants must pass pre-employment testing to qualify for employment. Pre-Employment testing includes a successful background check and drug testing.

Responsibilities

Handle incoming calls or walk-ins to the Service Drive: answering client questions, making appointments, taking messages for Service Advisor, coordinating with Client Care Center Schedulers
Handle outbound calls: reminding clients of upcoming appointments, relaying Service Advisor messages
Coordinate all service appointments based on vehicle brand guidelines
Coordinates all detail, dent repairs, water leaks, and glass repairs with vendors
Provide recommendations for recalls and pick-up/delivery to customers
Greeting clients when entering the service area with a friendly, professional attitude, answering any questions, directing them to the appropriate Service Advisor or location based on the weather and customer’s schedule
Assist Service Advisors on follow up calls to clients on status of their vehicles: notifying when vehicle is / will be ready for pick up
Print leads weekly for Sales Managers
Sets first service appointment for sales department after the initial sales of a vehicle
Become active participant in skills and knowledge enhancement with a growth mindset: by attending Schumacher University, brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies
Walking short distances repeatedly throughout the day to assist clients, Service Advisors, and visitors.
Other duties as assigned by management.

Benefits

Comprehensive Health Benefits Program to include - Low rates for high and low deductible medical plans with United Health Care a nationwide carrier
Met Life Dental Insurance
Met Life Vision Insurance
Free Basic Life Insurance
Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account)
Employee Assistance Program (Consulting Services, Work/Life Balance Support)
401K Savings and Retirement plan with company match
Paid Time Off to include vacation time, sick time, major holidays, bereavement leave
Family Fund, a company contribution to support employees with medical hardships
Degrees at Work Program; earn your Associates, Bachelor’s or Master’s degree along with books for fee at our Delray location. Program includes Employee and Family plans.
Discounts to our employees on vehicles, service, and parts
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.