Automotive Mobile Service & Performance Coach
About The Position
MSX International is seeking a Mobile Service Performance Coach to help automotive dealerships develop successful mobile service operations and improve overall service department performance. This field-based role serves as a trusted advisor, trainer, and coach to dealership leaders, supporting operational excellence, profitability, and customer satisfaction. The role involves up to 80% travel, including overnight travel within the assigned territory. The coach partners with dealership leadership to analyze performance metrics, identify revenue and operational improvement opportunities, and develop business plans focused on customer retention and fixed operations success. The role supports mobile service launches and ongoing program development, advises on scheduling, routing, technician utilization, and workflow efficiency, and helps dealerships improve mobile service profitability and customer convenience. The position also delivers classroom, virtual, and on-site training; coaches service leaders, advisors, and technicians on service operations, sales, and customer experience; and supports technician recruitment, onboarding, development, and retention. Additional work includes implementing operational improvements and performance standards, supporting change management and adoption of new technologies, and sharing industry best practices. Compensation is estimated at $50,000 to $78,000 per year, with decisions based on factors including skills, experience, and training.
Requirements
- High school diploma or equivalent.
- At least 3 years of customer-facing automotive industry experience.
- Experience in service operations, fixed operations, aftersales, or retail automotive.
- Strong coaching, training, presentation, and communication skills.
- Ability to influence and build relationships at all organizational levels.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with Microsoft Office and business reporting tools.
- Ability to travel up to 80%, including overnight travel within the assigned territory.
Nice To Haves
- Bachelor's degree.
- 3–5 years of automotive industry experience.
- Experience working with dealership fixed operations.
- Knowledge of service operations, parts management, and service sales strategies.
- Familiarity with dealership management systems (DMS) and related technologies.
Responsibilities
- Partner with dealership leadership to improve performance and profitability.
- Analyze KPIs and identify opportunities for revenue growth and operational improvements.
- Develop and support business plans focused on customer retention and fixed operations success.
- Support mobile service launches and ongoing program development.
- Recommend best practices for scheduling, routing, technician utilization, and workflow efficiency.
- Help dealerships improve mobile service profitability and customer convenience.
- Deliver classroom, virtual, and on-site training programs.
- Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
- Support technician recruitment, onboarding, development, and retention efforts.
- Implement operational improvements and performance standards.
- Support change management initiatives and adoption of new technologies.
- Share industry best practices and performance strategies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
