Automotive Mobile Service & Performance Coach
About The Position
MSX International is seeking a Mobile Service & Performance Coach to advise, train, and coach automotive dealerships as they develop mobile service operations and improve service department performance. This field-based role partners with dealership leaders to improve operational excellence, profitability, and customer satisfaction. It involves up to 80% travel, including overnight travel within the assigned territory. The coach analyzes performance and business opportunities, supports mobile service launches and program development, and helps dealerships improve scheduling, routing, technician utilization, workflow efficiency, profitability, and customer convenience. The role also delivers classroom, virtual, and on-site training; coaches service leaders, advisors, and technicians; supports technician recruitment and development; and helps implement operational improvements, performance standards, change initiatives, and new technologies.
Requirements
- High school diploma or equivalent.
- At least 3 years of customer-facing automotive industry experience.
- Experience in service operations, fixed operations, aftersales, or retail automotive.
- Strong coaching, training, presentation, and communication skills.
- Ability to influence and build relationships at all organizational levels.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with Microsoft Office and business reporting tools.
Nice To Haves
- Bachelor's degree.
- 3–5 years of automotive industry experience.
- Experience working with dealership fixed operations.
- Knowledge of service operations, parts management, and service sales strategies.
- Familiarity with dealership management systems (DMS) and related technologies.
Responsibilities
- Partner with dealership leadership to improve performance and profitability.
- Analyze KPIs and identify opportunities for revenue growth and operational improvements.
- Develop and support business plans focused on customer retention and fixed operations success.
- Support mobile service launches and ongoing program development.
- Recommend best practices for scheduling, routing, technician utilization, and workflow efficiency.
- Help dealerships improve mobile service profitability and customer convenience.
- Deliver classroom, virtual, and on-site training programs.
- Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
- Support technician recruitment, onboarding, development, and retention efforts.
- Implement operational improvements and performance standards.
- Support change management initiatives and adoption of new technologies.
- Share industry best practices and performance strategies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
