Automotive: Marketing Implementation Manager - Remote

Experian•Madison, MS

7h•Remote

About The Position

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. As the Automotive: Marketing Implementation Manager, you will lead a team responsible for onboarding, delivery, and ongoing support of Experian's data-driven marketing solutions for automotive clients. These solutions support campaign targeting, preparation, execution support, and performance measurement. The team supports the full campaign enablement lifecycle, including client data onboarding, audience targeting and delivery, campaign coordination across channels, and ongoing client support, along with implementation support for performance measurement solutions and custom client needs. You will ensure a high-quality client experience across onboarding and support responsibilities, while coordinating across our teams to deliver efficient and scalable service. The Manager owns the delivery and support experience for a defined set of solutions and is accountable for team performance, operational results, and continuous improvement of the Client Services function, ensuring alignment with business objectives and client needs. We are looking for the ability to develop and deliver concise reporting and presentations to senior leadership. You will report to the Client Implementation Director and work fully remote.

Requirements

10+ years of experience in client services, implementation, or marketing delivery roles.
3+ years of experience in automotive industry, with familiarity in data-driven marketing or client-facing delivery environments.
Experience leading teams or managing people
Familiarity with automotive marketing environments, including dealer advertising practices, CRM/DMS systems, and experience working with agencies, OEM-related programs, or marketing platforms.
Experience managing complex client engagements.
Experience with data-driven marketing, audience targeting, and campaign support.
Experience managing team performance, operational goals, and service delivery outcomes.
Experience establishing standards and promoting consistency
Experience identifying process gaps and implementing scalable solutions.
Experience identifying trends and reduce reactive support demand.

Responsibilities

Lead a client services team promoting a environment focused on accountability, continuous improvement, and professional growth.
Mentor team members to expand capabilities and prepare high performers for increased responsibility.
Manage team performance through goal setting, performance evaluation, and ongoing development, ensuring agreement on operational goals and service expectations.
Oversee delivery of client work from intake through completion, ensuring agreement on scope, timelines, and client expectations.
Ensure accurate onboarding of client data, integrations, and campaign readiness, and coordinate campaign preparation, audience delivery, and execution support across teams.
Partner with Sales to support pre-sale activities including requirements gathering, feasibility assessment, and solution agreement.
Provide consultative input to help shape solutions and align delivery with client needs.
Oversee delivery of custom and non-standard client solutions and support client onboarding enablement.
Identify risks, gaps, and dependencies, and lead resolution.
Ensure documentation, tracking, and visibility of client work in Salesforce and internal systems.
Establish and uphold standards and procedures for delivery, communication, and client engagement, ensuring and scalable execution.
Implement process improvements that increase efficiency, scalability, and service quality.
Support enterprise clients through coordinated, high-touch service
Partner across our teams, including marketing execution, data, and delivery partners, to ensure understanding, clear handoffs, and client experience.
Promote understanding and outcomes across teams without direct authority, exercising prioritization, and escalation.
Develop and deliver executive-level reporting and presentations that provide visibility into operational performance, risks, and main programs.
Support delivery efforts that impact client performance, campaign effectiveness, and revenue-generating opportunities.

Benefits

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Inclusion and authenticity
Work/life balance
Development
Wellness
Collaboration
Recognition