Automotive Loaner Car Coordinator/Agent

Cooper Auto Group•Tulsa, OK

8h•Hybrid

About The Position

The Loaner Agent/Coordinator is responsible for managing the dealership's fleet of loaner vehicles and ensuring an efficient, professional, and customer-focused experience for service customers who require a temporary vehicle. This role involves administrative tasks, vehicle tracking, customer service, and coordination with the service department.

Requirements

High school diploma or equivalent required.
Valid driver's license and clean driving record required.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational skills.
Proficient with basic computer applications and dealership software systems.
Ability to multitask in a fast-paced environment.

Nice To Haves

Previous customer service or administrative experience preferred.
Automotive dealership experience is a plus.

Responsibilities

Greet customers in a professional and friendly manner when they arrive for a loaner vehicle.
Review, explain, and complete loaner vehicle agreements with customers.
Verify valid driver's license and insurance for all loaner vehicle customers.
Assign appropriate loaner vehicles based on availability and service duration.
Inspect loaner vehicles before and after each use, noting any damage or cleanliness issues.
Track loaner vehicle usage, mileage, and return status using dealership systems (e.g., Reynolds & Reynolds, TSD, etc.).
Coordinate timely maintenance, cleaning, and fueling of loaner vehicles.
Communicate with service advisors regarding vehicle availability and return timelines.
Ensure proper documentation and compliance with dealership policies and insurance requirements.
Follow up with customers who have not returned vehicles on time.
Report any damage, accidents, or vehicle issues to the appropriate personnel.
Maintain a clean, organized, and professional work area.