Automotive Leadership Development Program

AAA-The Auto Club Group•Cary, NC

1d•Onsite

About The Position

The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended. The program aims to develop individuals to lead and manage various areas for optimal success as a Facility Manager, Assistant Facility Manager, or Service Advisor.

Requirements

High School diploma, GED, or technical school graduate, certification
Must possess a valid driver’s license
Mechanical aptitude is required
Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles
Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area
Ability to consistently provide exceptional customer service and improve customer service scores

Nice To Haves

G1-Auto Maintenance & Light Repair preferred
State inspection certificate, where applicable
AC 609 Certification
At least 6 months of customer service and sales experience

Responsibilities

Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
Manage overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback, and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
Actively look for member/customer needs across all business lines; introduce members to other departments
Champion safety and ensure the Car Care branch is in compliance with established safety guidelines
Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement