Automotive Internet Sales Associate

I-95 Nissan•Riviera Beach, FL

1d•Onsite

About The Position

Krause Auto Group is seeking an enthusiastic, customer-focused Automotive Internet Sales Associate to become the first point of contact for prospective customers. In this role, you'll engage customers through phone, text, email, chat, and online inquiries—building relationships, scheduling appointments, and helping drive vehicle sales. This is an outstanding opportunity to build a long-term career with a growing automotive organization, especially for those who enjoy helping people, thrive in a fast-paced environment, and are motivated by performance and customer satisfaction. Krause Auto Group has a 30-year reputation built on customer satisfaction, employee growth, and promoting from within, supporting individual development and celebrating success. With a portfolio of world-class automotive brands across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Requirements

High school diploma or equivalent required
Previous customer service, hospitality, retail sales, BDC, call center, or automotive experience preferred
Automotive dealership experience is a plus but not required
Experience using CRM software preferred
Ability to work flexible schedules, including evenings and Saturdays
Valid driver's license with a clean driving record
Outstanding communication and relationship-building skills
Positive, energetic, and customer-first attitude
Strong organizational and time management abilities
Ability to multitask in a fast-paced environment
Comfortable working with performance goals and measurable results
Excellent follow-up and attention to detail
Strong computer skills and ability to learn CRM software quickly
Professional phone etiquette and written communication skills
Team-oriented mindset with a desire to continuously improve

Responsibilities

Respond quickly to internet, phone, text, chat, and third-party leads
Build rapport with customers through friendly, professional communication
Answer vehicle, pricing, financing, and dealership questions accurately
Qualify customer needs, trade information, timeline, and purchasing goals
Deliver an exceptional first impression with every interaction
Schedule qualified showroom appointments for the sales team
Confirm upcoming appointments and follow up with customers before their visit
Re-engage customers who missed appointments or have not yet purchased
Coordinate with Sales Consultants to ensure every customer receives a seamless showroom experience
Help maximize appointment show rates through proactive communication
Maintain accurate customer records within the CRM system
Document every customer interaction, appointment, and follow-up activity
Complete all assigned CRM tasks and maintain organized lead management
Execute dealership follow-up campaigns for unsold customers, lease maturities, equity opportunities, and previous owners
Generate reports and assist management with lead tracking as needed
Deliver outstanding service that reflects the dealership's commitment to customer satisfaction
Follow up after appointments and vehicle purchases
Encourage satisfied customers to leave online reviews
Support dealership events, promotions, and marketing initiatives
Help build lifelong customer relationships that generate repeat and referral business