Automotive Guest Experience Manager
About The Position
Krause Auto Group is seeking a professional, customer-focused, and motivated Guest Experience Manager to join their growing team. This role is ideal for someone passionate about customer service, relationship-building, and creating an outstanding dealership experience from start to finish. As a Guest Experience Manager, you’ll play a key role in supporting our service operations, assisting customers throughout their visit, and ensuring every guest receives prompt, professional, and personalized care. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Requirements
- Minimum 2 years of automotive service advisor and/or automotive customer service experience required
- Technical automotive knowledge preferred
- Ford experience is a plus
- Demonstrated ability to manage others and lead by example
- Valid driver’s license with a clean driving record required
Nice To Haves
- Strong communication and interpersonal skills
- Positive, customer-first attitude with a professional demeanor
- Ability to build relationships and handle customer concerns effectively
- Strong organizational and multitasking abilities
- Leadership mindset with the ability to support and motivate others
- Dependable work ethic and team-oriented mentality
- Passion for delivering exceptional customer experiences
Responsibilities
- Ensure customers receive prompt, courteous, and professional service throughout their dealership experience
- Serve as a liaison between customers, technicians, and service advisors
- Take ownership of customer concerns and follow through to resolution
- Provide concierge-level support for customer inquiries both in person and over the phone
- Build strong relationships with customers to improve retention and overall satisfaction
- Create a welcoming, positive, and professional dealership atmosphere
- Help ensure customers leave with a positive impression of the dealership and service department
- Assist with communication between departments to improve customer experience and operational flow
- Support service department processes and customer follow-up efforts
- Help monitor and maintain high levels of customer satisfaction and service excellence
- Assist the General Manager with additional operational and customer service responsibilities as needed
- Work collaboratively with service advisors, technicians, management, and support staff
Benefits
- FREE health insurance option available
- Dental, vision, and HSA account options
- Short-term and long-term disability insurance
- 401(k) plans available
- PTO, paid vacation, and holiday pay
- Employee appreciation celebrations
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts, and services
- Family-owned and operated culture
- Long-term career stability
- Supportive and team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
