Automotive General Service Technician - Store 1445

Monro Inc.•Norway, ME

About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to deliver exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, while consistently meeting guests’ expectations for service time and quality. Monro describes itself as a people-first automotive service and tire company. Its family of brands operates nearly 1,100 repair shops and tire dealerships in 32 states, servicing approximately five million vehicles a year. The company emphasizes teamwork, quality service, guest relationships, honesty, and integrity.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
Consistently follow safety standards, company procedures, governmental requirements, and equipment guidelines.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately, effectively, and efficiently according to Monro operating standards.
Perform tire services, including wheel removal, balancing, patch and plug repairs, tire changing, mounting, installation, and TPMS service and repair.
Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacements, battery testing, and battery installation.
Complete the Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and keep the store clean, maintained to Monro standards, and guest-ready.
Perform services in accordance with Monro safety standards, including wheel torque and oil safety and compliance procedures.
Test-drive vehicles according to Monro’s Road Test policy, using designated test-drive routes and observing local traffic and safety laws.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by timely completing required Monro University training courses and modules.
Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.