Automotive General Service Technician - Store 408

Monro Inc.•Massillon, OH

11d

About The Position

The General Service Technician is an hourly position that may be full-time or part-time, based on the needs of the business. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. Technicians are expected to deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guests’ expectations for service timing and quality. Monro is a leading automotive service and tire dealer operating nearly 1,100 shops in 32 states and supporting 16 tire and auto service brands. The company emphasizes a people-first approach, teamwork, guest service, honesty, and integrity.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs efficiently and in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installation.
Complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and keep the store clean, maintained to Monro standards, and guest ready.
Perform services in accordance with Monro safety standards, including Wheel Torque, oil safety, and compliance procedures.
Test-drive vehicles in accordance with Monro’s Road Test policy, using designated test-drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.