Automotive General Service Technician / Lube & Tire Tech

AAA Mountain West Group • Santa Rosa, CA

7d • Onsite

About The Position

The Automotive General Service Technician performs oil changes, lubrication services, tire repairs, and tire installations for member and nonmember vehicles. The technician may perform other minor repairs as assigned, assist higher-level technicians, and test-drive vehicles before and after repairs when practical. The role is responsible for carrying out repairs safely and accurately, keeping vehicles clean, and ensuring that vehicles are as safe or safer after work is completed.

The technician follows Motorist Assurance Program (MAP), original equipment manufacturer (OEM), or accepted industry standards; completes digital inspections and records relevant information, photos, or videos in the shop inspection or management system; verifies ordered parts; and prioritizes comeback repairs as directed. The role also includes maintaining a clean and safe work environment and company equipment, reporting unsafe conditions, attending required training, completing at least 12 hours of continuing auto repair training annually, and keeping current with industry trends and repair procedures. Travel to different locations may be required as needed.

The job posting highlights 11 paid holidays, paid time off, medical, dental, and vision coverage, a wellness program, a 401(k) match, ASE certification tuition reimbursement, employee discounts, a free AAA membership, and a facility that is closed Sundays.

Requirements

• High school diploma or GED equivalent.
• Valid driver’s license and a safe driving record.
• Six months of experience in general repair, lube services, and/or a tire shop.
• Effective verbal and written communication skills in the language(s) required for the role.
• Organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as necessitated by business needs.
• Math and computer skills, including experience with word processing, spreadsheets, browsers, and email.
• Member service focus.
• Automotive or mechanical background.
• Ability to drive vehicles equipped with a manual transmission.
• Knowledge of equipment and tool operation and diagnostic and repair procedures.
• Maintain 20% productivity, measured by hours worked divided by hours flagged.
• Ability to lift or carry up to 50 pounds.
• Ability to stand, bend, kneel, push, reach, lift, and climb ladders.

Responsibilities

• Perform oil changes and lubrication services for member and nonmember vehicles.
• Perform tire repairs and installation services for member and nonmember vehicles.
• Perform other minor repairs as assigned by a Lead Technician or Service Advisor, consistent with the technician’s abilities.
• Assist upper-level technicians as needed and to gain experience.
• Test-drive vehicles before work when practical to assess performance or drivability concerns, except when a vehicle is unsafe or not drivable.
• Test-drive vehicles after repairs to verify that the reported problems have been resolved.
• Maintain a clean and safe work environment, promptly cleaning spills and debris.
• Maintain company-provided equipment and machinery.
• Follow company and industry safety rules and regulations; report unsafe conditions to a supervisor.
• Attend required training, seek additional training, and complete at least 12 hours of club-sponsored or provided continuing auto repair training per year.
• Keep up to date on industry trends and repair procedures.
• Maintain customer vehicles’ cleanliness and avoid tuning or otherwise adjusting vehicle controls.
• Verify as soon as practicable that parts ordered for assigned vehicles are correct.
• Perform repairs according to MAP, OEM, or accepted industry standards.
• Perform digital inspections and document relevant information, attaching photos or videos to illustrate repairs or needs.
• Prioritize comeback-related repairs as directed by a manager or lead.
• Communicate effectively with managers, service advisors, and other technicians to support location performance.
• Ensure repairs and inspected systems are safe and accurate so the vehicle is as safe or safer than before work began.
• Travel to different locations as needed.
• Perform other related duties as assigned.

Benefits

• 11 paid holidays.
• Up to 17 days of paid time off in the first year, with paid time off beginning to accrue on day one; 22 days off in the second year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Wellness program.
• 401(k) matching at $1 for every $1 contributed, up to 6% annually.
• Tuition reimbursement for ASE certifications.
• Free AAA membership.
• Employee discounts.
• Facility closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED