Automotive General Service Technician / Lube & Tire Tech

AAA Mountain West Group • Santa Rosa, CA

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About The Position

AAA is hiring an Automotive General Service Technician to perform general service work, including oil changes, lubrication, tire repairs, and tire installation for member and nonmember vehicles. The role may also include minor repairs, assisting higher-level technicians, and test-driving vehicles before and after repairs when practical and safe. The technician is responsible for repair quality, vehicle safety, digital inspections, accurate documentation, and maintaining a clean and safe work area.

The position requires effective communication with managers, service advisors, and other technicians, participation in required and ongoing training, and following company, industry, OEM, and Motorist Assurance Program standards. The role may require travel to different locations as needed. AAA states that the facility is closed Sundays and advertises paid holidays, paid time off, benefits, a 401(k) match, ASE certification tuition reimbursement, employee discounts, and a free AAA Membership.

Requirements

• High school diploma or GED equivalent.
• Valid driver’s license with a safe driving record.
• Six months of experience in general repair, lubrication services, and/or a tire shop.
• Ability to drive vehicles equipped with a manual transmission.
• Effective verbal and written communication skills in the language(s) required for the role.
• Effective organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Math and computer skills, including experience with word processing, spreadsheets, browsers, and email.
• Member service focus.
• Automotive or mechanical background.
• Knowledge of equipment and tool operation and diagnostic and repair procedures.
• Maintain 20% productivity, measured by hours worked divided by hours flagged.
• Ability to lift and/or carry up to 50 pounds.
• Ability to stand, bend, kneel, push, reach, lift, and climb ladders.

Responsibilities

• Perform oil changes and lubrication services for member and nonmember vehicles.
• Perform tire repairs and installation services for member and nonmember vehicles.
• Perform minor repairs as assigned by a Lead Technician or Service Advisor, within the technician’s abilities.
• Assist upper-level technicians as needed and to gain experience.
• Test-drive vehicles before repairs to assess performance or drivability concerns when practical and safe, and retest after repairs to verify the problem was resolved.
• Keep the work environment clean and safe, promptly cleaning spills and debris.
• Maintain company-provided equipment and machinery.
• Follow company and industry safety rules and regulations, and report unsafe conditions to a supervisor.
• Attend required training, seek additional training, keep up to date on industry trends and repair procedures, and complete at least 12 hours of continuing auto repair training annually sponsored or provided by the club.
• Maintain customer vehicles’ cleanliness and avoid tuning or otherwise adjusting vehicle controls.
• Verify that parts ordered for assigned vehicles are correct as soon as practicable.
• Perform repairs according to MAP, OEM, or accepted industry standards.
• Perform digital inspections, document findings fully in the shop inspection or management system, and attach photos or videos illustrating repairs or needs.
• Prioritize comeback-related repairs as directed by a manager or Lead Technician.
• Communicate effectively with managers, service advisors, and other technicians to support location performance.
• Ensure repairs and inspected systems are safe and accurate, leaving the vehicle as safe as or safer than before work began.
• Perform other related duties as assigned.
• Travel to different locations as needed.

Benefits

• 11 paid holidays.
• Up to 17 days of paid time off in the first year, with time accruing from day one; 22 days off in the second year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Wellness program.
• 401(k) matching at $1 for every $1 contributed, up to 6% annually.
• Tuition reimbursement for ASE certifications.
• Free AAA Membership.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED