Automotive General Service Technician - Store 524

Monro • West Springfield, MA

7d

About The Position

The General Service Technician is an hourly, full-time or part-time position based on the needs of the business. The role performs basic routine vehicle repair and maintenance according to company standards and manufacturer specifications. The technician is expected to provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guests’ expectations for service time and quality.

Requirements

• Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
• High school diploma or equivalent is preferred.

Responsibilities

• Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
• Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
• Perform vehicle services, including lubrications, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installation.
• Complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist with inventory management, including pulling tires and parts, unloading inventory, and stocking it.
• Assist with general store duties and maintain the store’s cleanliness and guest-ready condition according to Monro standards.
• Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
• Test drive vehicles according to Monro’s Road Test policy, using dedicated test drive routes and observing local traffic and safety laws.
• Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
• Consistently use safety standards specified in training, policies, and procedures.
• Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
• Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
• Perform other duties as assigned and required.

Benefits

• Performance-based incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE Certifications
• 401(k) eligibility immediately upon hire
• Direct deposit
• Employee discounts
• Healthcare, vision, and dental coverage for full-time teammates
• Employee Access Perks
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED