Automotive General Service Technician Oil & Tire Tech - Store 1755

Monro Inc.•Des Moines, IA

About The Position

The General Service Technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. This hourly role may be full-time or part-time, depending on business needs. The technician is expected to provide exceptional 5 Star guest service by effectively communicating vehicle issues and proposed solutions, and consistently meeting guest expectations for service timing and quality. The role includes tire and vehicle services, courtesy inspections, inventory assistance, and general store duties. Technicians must follow safety procedures, company policies, governmental and environmental standards, and equipment manufacturer guidelines. They are also expected to maintain their technical knowledge by completing required Monro University training.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrications, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installations.
Complete Monro’s Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and maintain the store’s cleanliness and guest-ready condition in accordance with Monro standards.
Perform services in accordance with Monro’s safety standards, including Wheel Torque, oil safety, and compliance procedures.
Test drive vehicles in accordance with Monro’s Road Test policy, using designated test drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety standards.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely and in accordance with Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.